Legal

Privacy Policy

Last updated June 26, 2026

This Privacy Policy explains how Countertop Creamery (“we,” “us,” or “our”) collects, uses, and protects your information when you visit www.countertopcreamery.com, contact us, or receive messages from us.

Information we collect

Information you give us — your name, email address, phone number, and message when you use our contact form or otherwise reach out.
Usage data — basic analytics about how you use the site (pages viewed, device and browser type, referring links), collected via our analytics provider to help us improve the site.

How we use your information

Respond to your questions and requests.
Send you messages you've asked for, such as order updates and occasional offers.
Operate, maintain, and improve our website and our shop.
Comply with legal obligations.

SMS / Text Messaging

When you provide your mobile number to Countertop Creamery, you consent to receive text messages related to order updates, pickup notifications, events, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subprocessors that support our messaging program (for example, our messaging platform provider) solely to deliver these messages. Text messaging originator opt-in data and consent are not shared with any third parties.

Email

If you opt in to email, we send updates and occasional offers. Every marketing email includes an unsubscribe link, and we honor opt-out requests promptly in accordance with the CAN-SPAM Act.

Cookies & analytics

We use cookies and similar technologies for basic, privacy-respecting analytics so we can understand site usage and improve it. You can control cookies through your browser settings.

How we share information

We do not sell your personal information. We share information only with service providers who help us run our website, messaging, and shop, and only as needed to provide those services, or when required by law. As stated above, mobile opt-in information is never shared with third parties for marketing.

Data retention

We keep your information only as long as needed for the purposes described here or as required by law.

Your choices

Reply STOP to any text to stop receiving messages; HELP for help.
Use the unsubscribe link in any marketing email.
Contact us to access, correct, or delete your information.

Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

Contact us

Countertop Creamery · 1803 East Avenue, Rochester, NY
hello@countertopcreamery.com